Quality We operate a Quality Management System that is externally approved to the requirements of BS EN ISO 9001: 2000. Written and approved procedures and instructions assure compliance to design, development, production, servicing and installation requirements. The Quality Management System is communicated to all relevant personnel and is monitored and reviewed on a regular basis. Copies of SMS’s Quality, Health, Safety and Environmental policies and procedures are available on request from Malcolm Kennedy, QHSE Manager, mkennedy@smscranes.com.
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